Shopping online should be as secure as when shopping in store. With TMC, it is.

When you shop online with TMC we protect your private information by keeping it on a secure server, so you can be sure your orders are being processed safely.

TMC works hard to remain a reputable and trusted online retailer – the VeriSign SSL certificate you see at checkout and throughout our website (logo/padlock symbol) is proof of our continued commitment to protecting your privacy and keeping your data secure.

We use WorldPay & PayPal as our payment gateway, providing you security around the clock. our partners monitor every transaction 24/7 to help prevent against fraud, email phishing and identity theft. Every transaction is heavily guarded behind their next-level encryption. If something seems suspicious, their dedicated team of security specialists is immediately on it to help protect you from fraudulent transactions.

With PayPal your information is secured, your financial information is never shared with the seller, and you can pay using only your email address and password. If you forget your login, you can recover it by yourself or contact them if you need help.

What information do we collect?

We collect information about you and your interests when you engage with our website. We only collect information which is necessary, relevant and adequate for the purpose you are providing it for.

Some of this information does not identify you personally but provides us with information about how you use our services and engage with us (we use this information to improve our services and make them more useful to you). The information we collect includes some or all of the following:

Name (including title);
Address;
Phone number;
Email address;
The date and time you used our services;
The pages you visited on our website and how long you visited us for;
Your IP address;
The internet browser and devices you are using;
Cookie, Pixels or Beacon information (for more information please see our cookie policy);
The website address from which you accessed our website;
Details of any transactions between you and us;
Where you engage with us in a business context, , we may collect your job title, company contact details (including email addresses), fleet size and company details (some of which we may obtain from an online or public business directories); and
Any information within correspondence you send to us.

How do we use this information?

TMC will only process information that is necessary for the purpose for which it has been collected. You will always have the option not to receive marketing communications from us (and you can withdraw your consent or object at any time). We will never send you unsolicited ‘junk’ email or communications, or share your personal information with anyone else who might.

There are various ways in which we may use or process your personal information. We list these below:

Consent:

Where you have provided your consent, we may use and process your information to:

Contact you from time to time about promotions, events, products, services or information which we think may be of interest to you (don’t worry, we won’t bombard you);
You can withdraw your consent at any time by contacting us on the details given below or, in relation to any marketing messages you receive, by using the unsubscribe option included in those messages.

Contractual performance

We may use and process your personal information where this is necessary to perform a contract with you and to fulfil and complete your orders, purchases and other transactions entered into with us (or one of our authorised repairers or selected partners).

How can I manage the information we hold about you?

You have the right as an individual to access your personal information we hold about you and make corrections if necessary. You also have the right to withdraw any consent you have previously given us and ask us to erase information we hold about you. You can also object to us using your personal information (where we rely on our business interests to process and use your personal information).

You have a number of rights in relation to your personal information under data protection law. In relation to most rights, we will ask you for information to confirm your identity and, where applicable, to help us search for your personal information. Except in rare cases, we will respond to you within 30 days after we have received any request (including any identification documents requested).

You have the right to:

Ask for a copy of the information that we hold about you;
Correct and update your information;
Withdraw your consent (where we rely on it). Please see further How do we use this information;
Object to our use of your information (where we rely on our legitimate interests to use your personal information) provided we do not have any continuing lawful reason to continue to use and process the information. When we do rely on our legitimate interests to use your personal information for direct marketing, we will always comply with your right to object;
Erase your information (or restrict the use of it), provided we do not have any continuing lawful reason to continue to use and process that information;
Transfer your information in a structured data file (in a commonly used and machine-readable format), where we rely on your consent to use and process your personal information or need to process it in connection with your contract.
You can exercise the above rights and/or manage your information by contacting us using the details below:

Post: The Model Centre, Hill Farm, Beck Hole, Whitby YO22 5LF

Email: sales@tmc-direct.com

Phone: 01947 899125

If you are unhappy, you have the right to lodge a complaint with a data protection regulator in Europe, in particular in a country you work or live or where your legal rights have been infringed. The contact details for the Information Commissioner’s Office, the data protection regulator in the UK, are below:

Post: Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Phone: 0303 123 1113

Email: casework@ico.org.uk

For full details see our terms & conditions.